Question 1

How can I order fresh produce?

Accepted Answer

Yes, you can! We offer pre-order options for fresh produce. Fresh leaves are shipped every Wednesday, and fresh vegetables/fruits are shipped every Monday. Check the product descriptions for specific dispatch details.

Question 2

How do you ensure frozen food stays fresh during delivery?

Accepted Answer

We make sure your frozen items stay fresh by packing them with ice packs and cold pouches. The delivery cost includes shipping fees for frozen items, with part of the cost covered by us. For reliable next-day delivery, we partner with ParcelForce and DPD.

Question 3

What delivery options are available?

Accepted Answer

We offer a range of delivery options to suit your needs:
Click and Collect
 • Free from our Manchester warehouse (578 Hyde Road Gorton, M18 7EE).
 • Pick up your order within 48 hours (24 hours for fresh or frozen items).
Standard Shipping
 • Delivery within 2–4 working days.
 • Costs start from £3.99 for Manchester and £5.99 for the rest of the UK (excluding tax).
Express Delivery
 • Next-day delivery across the UK (excluding Northern Ireland).
 • Starting from £7.99 (excluding tax).
Next Working Day Delivery
 • Place your order by 11 AM for next-day delivery.
 • Prices start at £4.99 for Manchester.
Saturday Delivery
 • Available for £19.99 (not available in Northern Ireland).

Question 4

Do you offer free shipping?

Accepted Answer

Yes, we do! Free shipping is available for orders over £140 for Scotland, £200 for Northern Ireland, and £120 for the rest of the UK (excluding VAT). Check your cart at checkout to see if your order qualifies.

Question 5

Can I get my order delivered outside the UK?

Accepted Answer

At the moment, we only deliver within the UK. However, we’re working on expanding our reach to serve customers worldwide. Stay tuned for updates!