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PRIVACY POLICY

PRIVACY & SAFETY

Welcome to Shop9ja! Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, use our services, or make purchases. By accessing or using our services, you agree to the terms outlined below. If you do not agree, please refrain from using our services.

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Who We Are

This Privacy Policy applies to Shop9ja ("we," "us," or "our") and governs how we handle personal information collected through our website and related services (collectively, the "Services").

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Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other operational reasons. The "Last Updated" date will be revised accordingly, and we encourage you to review this policy regularly.

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What Information We Collect

1. Information You Provide Directly

  • Contact Information: Name, address, phone number, and email.

  • Order Details: Billing and shipping addresses, payment confirmation, and purchase history.

  • Account Information: Username, password, and security questions.

  • Shopping Activity: Items viewed, added to cart, or saved to your wishlist.

  • Customer Support Communications: Messages or inquiries you send to us.

2. Information Collected Automatically

We use cookies and similar technologies to collect:

  • Usage Data: IP address, browser type, device information, and browsing activity on our site.

  • Analytics Data: Interactions with our services to improve functionality and user experience.

3. Information from Third Parties

We may receive information from:

  • Service Providers: Payment processors, shipping companies, and analytics providers.

  • Business Partners: Data from Wix and advertising platforms.

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How We Use Your Information

We use your personal information to:

  • Process and deliver orders, including returns and exchanges.

  • Provide account management and customer support.

  • Send notifications about your account, purchases, and services.

  • Improve and tailor our services, products, and marketing efforts.

  • Detect and prevent fraudulent or unauthorized activities.

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Cookies and Online Tracking

We use cookies to enhance your experience and gather data about website usage. You can manage or disable cookies through your browser settings; however, some features of our site may not function properly if cookies are blocked.

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Sharing Your Information

We may share your personal information with:

  • Service Providers: Payment processors, shipping companies, and IT service providers.

  • Business Partners: Wix and marketing platforms for advertising purposes.

  • Legal Authorities: To comply with legal obligations or enforce our terms of service.

  • Affiliates: Within our corporate group for operational purposes.

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Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information.

  • Opt out of marketing communications.

  • Limit or withdraw consent for data processing.

  • Request a copy of your data or transfer it to another service provider.

To exercise these rights, please contact us at infoshop9ja@gmail.com.

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Data Security and Retention

We take reasonable measures to protect your information from unauthorized access. However, no method of transmission or storage is completely secure. We retain your data only as long as necessary to fulfill its purposes or comply with legal requirements.

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Children’s Privacy

Our services are not intended for children under 16, and we do not knowingly collect their data. If you believe a child has provided us with personal information, contact us immediately for removal.

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International Users

Your data may be transferred and processed outside your home country, including in countries with different data protection laws. We take steps to ensure adequate safeguards for such transfers.

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Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

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